Refund and Returns Policy
Last Updated: July 2026
Returns, Exchanges and Refunds
At Hanger Boutique we really care about making our customers happy.
We want to make sure you are completely satisfied with your purchase.
Please take a minutes to read this Refund and Returns Policy carefully before you place an order at Hanger Boutique.
Custom and Customized Products
If you order a product that’s custom-made, customised, altered or specially designed just for you you cannot return it exchange it or get a refund unless the product you get is damaged, defective or not what you ordered.
This includes things like customisation orders, customised sizing or fittings personalised design requests, altered products and made-to-order outfits.
Once we start working on your customisation, alteration or production we usually cannot cancel your order.
Exchange Policy for Ready-to-Wear Products
If you buy a to-wear product that is not customised you can exchange it for a different size or colour but you have to ask for the exchange within 48 hours of getting your product.
The product has to be in the condition as when you got it with all the original tags and packaging still on it.
It has to be unused, unworn and unwashed.
We can only exchange products if we have them in stock.
If we do not have the product you want Hanger Boutique will talk to you about what we can do
Damaged, Defective or Incorrect Products
If you get a product that is damaged, defective or not what you ordered please contact us at Hanger Boutique within 48 hours of getting your product.
You might need to send us some information, like your order details, pictures of the product and pictures of the packaging.
If we say it is okay Hanger Boutique might send you a product or give you a refund to the original payment method you used.
Product Variations
Sometimes the colour of the product might look a little different because of the photography, lighting or your screen.
This is not a defect.
If you buy a handcrafted embroidered, printed or customised product it might have some differences in the pattern, embroidery, colour or finishing.
These small differences are a natural part of the product being handmade.
Order Cancellation
If you want to cancel your order please tell us soon as you can.
We usually cannot cancel an order once we have started working on it. Once it has been packed and sent.
If Hanger Boutique cancels an order because we made a mistake or because of an error we will give you a refund.
Refund Processing
If we approve a refund we will send the money back to the payment method you used.
It might take 7-10 business days for the refund to show up in your account depending on your bank.
We do not refund shipping charges unless we made a mistake. It is required by law.
Exchange Shipping
If you want to exchange a product for a size or colour and it is not because the product is damaged or defective you might have to pay for shipping again.
We will tell you about the shipping costs before we process the exchange.
Refusal of Returns or Exchanges
Hanger Boutique can say no to a return or exchange if you ask for it late or if the product has been used or damaged.
We can also say no if the original tags or packaging are missing.
This does not change any rights you have, under the law.
Contact Us
If you want to return, exchange cancel or get a refund for a product please contact Hanger Boutique.
You can email us at Teamhangerboutique@gmail.com call us at 096331 17588 or visit our website at hangerboutique.in.
Please include your order number. Tell us what you need.